FAQs

How do I place a custom order through you?

Simply fill out our Custom Order/Quote form, or send us an email at: sales.office@heavymetalmaker.com and include the following:

- Name & Email

- Item Type & Quantity (wall hanging, garden column, signage, etc.)

- Dimensions (exact measurements preferred; photos welcome)

- Finish Options (raw cut, powder coat, single/multi-color, mounting, lighting)

We’ll review your details and email you with confirmation and next steps.

Note:
We added a “Note” box in your cart — this is only for requests related to products already listed on the site (including requesting a size not shown).
Please do not use it for custom order inquiries.

---

How long do custom orders take?

Custom and personalized orders may take up to 2 weeks, sometimes slightly longer depending on size and quantity.

---

Can I pick up my order instead of having it shipped?

Yes! Choose Pick Up at checkout. You’ll get an email when it’s ready. Custom order pickups are also notified by email. Business hours are 8 a.m. to 5 p.m.

---

Where is pickup located?

Davenport Custom Coating
520 2nd St., Rock Island, IL 61201
(Map & directions shown below)